Last updated: 2026-05-09

Our commitment to accessibility

The Ironton-Lawrence County Community Action Organization is committed to ensuring that everyone, including people with disabilities, can access the information and services we provide on this website. We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the technical standard adopted by the U.S. Department of Health and Human Services in 45 C.F.R. § 84.84.

ILCAO receives federal financial assistance through programs administered by HHS (Head Start, LIHEAP/HEAP, the Community Services Block Grant), the Department of Housing and Urban Development, and the Department of Labor. Accessibility is both a legal obligation and a core part of how we serve our community.

Conformance status

This site is currently partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some content does not yet fully meet the standard while remediation is underway.

A formal WCAG 2.1 Level AA audit was conducted in April 2026 by Bear Media Services, LLC on behalf of Halo Logic. A phased remediation plan is being executed against the audit findings. This page will be updated as each phase is completed.

Remediation progress

We are following a three-phase remediation plan:

Phase Scope Status Target completion
Phase 1: Critical Findings that block access for users of assistive technology In progress Before May 11, 2026
Phase 2: Major Findings that substantially degrade access Planned After Phase 1 acceptance
Phase 3: Minor Polish and best-practice improvements Planned After Phase 2 acceptance

The full audit report and remediation plan are maintained internally and available to oversight bodies and reviewers on request.

Section 504 Coordinator

In accordance with Section 504 of the Rehabilitation Act of 1973 and 45 C.F.R. § 84.7, ILCAO has designated a Section 504 Coordinator to oversee compliance with the law and to receive accessibility concerns:

  • Name: Cindy Anderson
  • Title: Chief Supportive Services Officer
  • Email: canderson@ilcao.org
  • Phone: 740-532-3140 (TTY/Relay: Ohio Relay 711)
  • Mailing address: 305 N 5th Street, Ironton, Ohio 45638

Reporting an accessibility issue

If you encounter a barrier on this website, or if you need information from this site provided in an alternative accessible format, please contact us:

  • Email: canderson@ilcao.org
  • Phone: 740-532-3140 (TTY/Relay: Ohio Relay 711)
  • Mailing address: 305 N 5th Street, Ironton, Ohio 45638
  • In person: Visit any ILCAO office during regular business hours

When you contact us, please include:

  1. The web address (URL) of the page where you encountered the barrier
  2. A brief description of the problem
  3. The assistive technology you were using, if applicable (for example, screen reader, screen magnifier, voice recognition software)
  4. The contact information you would like us to use to respond

We aim to respond to accessibility reports within 5 business days and to resolve confirmed issues as quickly as possible. If a fix will take longer than that, we will provide the requested information in an accessible alternative format while remediation is underway.

Grievance procedure

ILCAO has adopted internal grievance procedures providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, and related civil rights laws. To file a grievance, contact the Section 504 Coordinator named above.

The full grievance procedure is available on request and is provided in accessible formats upon request.

Third-party content

Portions of this site may include content provided by third-party vendors (for example, embedded forms, map services, or social media feeds). ILCAO works with these vendors on accessibility compliance and tracks their accessibility documentation (Voluntary Product Accessibility Template / Accessibility Conformance Report) where available. If you encounter a barrier in third-party content, please report it using the contact information above so we can work with the vendor on remediation.

Standards we apply

  • Web Content Accessibility Guidelines (WCAG) 2.1, Level AA: World Wide Web Consortium, 2018
  • Section 504 of the Rehabilitation Act of 1973: 29 U.S.C. § 794
  • 45 C.F.R. § 84.84: HHS web and mobile application accessibility standard
  • Americans with Disabilities Act: 42 U.S.C. § 12101 et seq.

We do not rely on automated accessibility overlay widgets as a substitute for substantive remediation. Independent expert audits, manual testing with assistive technology, and direct code-level remediation are the foundation of our compliance program.

This page is maintained by ILCAO. Accessibility audit and remediation services are provided by Bear Media Services, LLC on behalf of Halo Logic.